Questions & answers
Frequently asked questions.
Straight answers about websites, SEO, social media, pricing and how we work. Don't see yours? Drop us a line.
Pricing & plans
Are your plans monthly?
Some are. Our Signature and Complete plans are monthly, because social media and local SEO work best with steady attention. You don't need a plan, though: every service is also available on its own as a one-time project, priced by scope.
How is pricing set?
After a short call or email. Every business is different, so we scope the work first, then send a fixed price in writing before anything starts. No surprises.
Can I hire you for just one thing?
Yes. A website on its own, an SEO audit, a brand refresh, a set of reels or a single ad campaign. Pick what you need.
Is ad spend included?
No. Ad spend is paid directly to Meta, TikTok or Google, so you always see exactly where it goes. Our fee covers planning, setting up and managing the campaign.
SEO
Can I hire you for SEO if I already have a website?
Absolutely. We work with Squarespace, Wix, Shopify, WordPress and custom sites. We usually start with an audit, then fix what matters most. See how SEO works.
Is SEO included when you build my website?
Yes. Every site we build has SEO built in: keyword research, page titles and descriptions, fast load times, local business details, Google Business Profile setup and more.
How long does SEO take to work?
It depends on your market and your competition. Google Business Profile improvements can show within weeks; rankings for competitive searches usually take a few months of steady work.
Can you guarantee I'll rank number one on Google?
No, and be wary of anyone who does. Google decides rankings. What we promise is doing every part of the work properly and showing you the results.
Websites
How long does a website take?
It depends on the size of the site and how quickly content comes together. You'll get a timeline in writing before we start.
Can you redesign my current website?
Yes, from refreshing a few pages to a full rebrand and rebuild.
Do I own my website?
Yes. Your domain, your content and your website are yours.
What happens after launch?
Every website comes with 30 days of launch support. After that, you can add monthly care or reach out whenever you need something.
Social media
Who creates the content?
We set your voice and strategy together. From there, our social & campaigns director launches the plan: content calendars, reel edits, captions, posting and paid campaigns.
Do you film content?
Yes. We capture reels and photos on location across New York, Connecticut and Massachusetts, or work with footage you send us.
Working together
Do we need to meet in person?
Only if you'd like to. We meet in person across New York, Connecticut and Massachusetts, by video call, or work fully remote by email.
Do you work with businesses outside NY, CT and MA?
Yes. Most of the work happens online, so we can work with you wherever you are.
How quickly will you reply?
Within two business days, usually sooner.